Shipping & Return Policy

Shipping Policy

Your shipping charge will vary depending on the weight of your package.

Shipping costs can be estimated in the “Estimate Shipping and Tax” section in your cart.

Domestic packages are shipped through USPS, UPS or equivalent Services. Free shipping may be delivered by either carrier, and we will not know ahead of time. All APO, FPO, and PO Box addresses will be delivered exclusively by USPS and may take longer. Standard and Express shipping to physical addresses will always be delivered via UPS or equivalent Services, as will every Next Day Package (Please note that Next Day shipping is not available to PO Boxes). Standard domestic shipping takes approximately 3-7 business days.

International Packages are shipped using USPS Priority Mail, First Class Mail or UPS International shipping types. The recipient is responsible for all customs fees, taxes, and brokerage charges. Refused packages will be abandoned and WILL NOT BE REFUNDED. Estimated International standard shipping takes approximately 3-5 weeks.

All orders to be processed within approximately one business day. All orders are subject to product availability and order verification, which can delay the shipment of your package. Orders placed before 3pm PST, Monday through Friday are generally shipped on the same business day. (However, we are not guarantee same day shipping). On Orders placed after 3pm PST should be shipped the next business day. Special order items, such as Lingerie, Costume, Bodycons, and select swimwear, may take 3-4 business days.

Please review your order for accuracy before submitting. If you need to make a change to your shipping address and/or order once your order has been processed, please contact us at info@BokeeliaBoutique.com as soon as possible and we will do our best to accommodate your request.

Note: Business days include Monday through Friday and exclude Holidays.

 

 

Return Policy

 

Non-Returnable Items

  • On sale items, deal of the day items, gift Cards
  • Lingerie, hosiery, swimsuits, intimate apparel, costumes, bodycon due to health restrictions. 

 

NOTE: All non-returnable items are final sale and by no means can be returned or exchanged. If customer force to return those items, to service customer better, we love to have them back but 50% restocking fee will be applied to cover our basic cost since those items will never be resold.

Return Requirements

  •    * Any item that you would like to return or exchange must be sent back within 7 days of receipt.
  •    * Items must not be worn or washed.
  •    * If there are any signs of wear, makeup, perfume, or deodorant marks, we will ship the package back and you may be subjected to additional shipping costs.
  •    * Items must be in its original packaging if returned. Example: please place shoes in the original box and place that shoe box in another box for shipment.

Return Fees

  • * We are not responsible for the shipping and return shipping cost if applicable.
  • * Store credit or refund will be issued with deduction of shipping cost from the original payment according to the receipt of the returned packages.
  • * On orders with promotional free shipping or discounted shipping, shipping fees on our expense will be deducted from store credit or refund.
  • * Return orders may be subjected to a restocking fee.

NOTE: On orders that use a large promotional code, i.e. 50% off discount code, refunds will be issued only in the form of store credit.

Return Shipping Labels

  •    * Items caused by manufacture defect, i.e. broken zipper or broken heel, OR
  •    * Items that were shipped incorrectly, i.e. you ordered a size 8, but received a size 7.

We will take full responsibility for these mistakes and offer a return shipping label for these items.

NOTE: On sale items are sold as is and cannot be returned or exchanged.

 

 

Refused or Undeliverable Packages

  •    * We do not take responsibility for any returned packages with a failed delivery, i.e., multiple delivery attempts, insufficient address information, or package refusal.
  •    * We are not responsible for the shipping and return shipping cost if applicable.
  •    * Store credit or refund will be issued with deduction of shipping cost from the original payment according to the receipt of the returned packages.
  •    * Packages refused by customers may be submitted to additional shipping cost charges by the postal carrier.

 

NOTE: Keep record of all return tracking numbers, in case of a failure to return to us. It is your responsibility to make sure your return items are delivered to us.